YMESG Service: Support for diagnostics and maintenance
Service. Certified dealers use the new 36V Service Tool for maintenance and accurate diagnosis of YMESG e-bike components, which previously fell under the Brose brand. From simple software updates to complex technical solutions: it is now quick and efficient to resolve problems directly in the workshop via the intuitive Service Tool interface.

Full dealer support. The Service Tool offers dealers guided troubleshooting for component diagnostics of the drive, display, and battery in the 36V Drive System. Manuals and a knowledge database also show repair paths. This makes it possible to quickly resolve most malfunctions.

However, if the fault cannot be resolved, the dealer will send an online ticket to the YMESG service team. Via cloud access to the e-bike software, specialists assist directly with the diagnosis. Using the 36V Service Tool, presets and precision adjustments can also be reproduced after a software update. And so, the end customer goes back on tour with the usual Brose riding experience.

Change of character - any moment. More power for the weekend trip to the mountains instead of an optimal range for the daily commute? The 36V Service Tool enables certified dealers to tailor the drivetrain to the individual customer's wishes, such as performance and efficiency.