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IMPORTANT! If you're a store owner, please make sure you have Customer accounts enabled in your Store Admin, if you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Contact - Lookup
Contact us
Contact information
E-Mobility Service BV
Silicon path 59
3812SW Amesfoort
The Netherlands
Visits are possible, but by appointment only!
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Submit a warranty, claim or return? | Warranty, reclamation or return?
Correspondence - Correspondence
All telephone and written communications will be conducted through us in Dutch or English. Unfortunately, this choice of language is leading by telephone, but you may write in your native language in writing.
We will do our best to answer this as best as possible, but may require additional confirmation.
Thank you in advance for your understanding in this!
Toute la correspondance téléphonique et écrite se fait en néerlandais ou en anglais. Au téléphone, ce choix linguistique est malheureusement prédominant, mais à l'écrit, vous pouvez écrire dans votre langue maternelle.
Please take some time to answer the question, but it is necessary to confirm additional information.
Merci d'avance pour votre compréhension !
Important: Dealer Account
If you don't yet have a dealer account with YMESG, formerly Brose, we recommend setting one up. You can easily do so via this URL: https://service.brose-ebike.com/s/register
We will also ask about this if you want to request a guarantee or goodwill/lenience. You can find out more about this after logging in to our website complaint request page.
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